Privacy Policy

This Privacy Policy applies to the website of Light Medical Ambulance Solutions Ltd ("Light Medical," "we," "us," or "our") at lightmed.co.uk. We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal data we obtain from visitors to our website. By accessing or using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our website or contact us:

• Name, email address, and contact information.
• Company name (if applicable).
• IP address and location data.
• Information provided in your communication with us (e.g., through contact forms, emails, or chat).
• Billing and payment details (if you make a purchase or request a quote).

2. Use of Personal Information

We may use the personal information collected for the following purposes:

• To respond to your inquiries, provide quotes, and deliver products or services you requested.
• To improve our website, products, and customer experience.
• To process transactions and send order notifications.
• To comply with legal obligations or protect our rights and interests.
• To send you promotional materials or updates about our products and services, but only if you have given your explicit consent.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Performance of a contract: We process your data to fulfill our contractual obligations, such as delivering products and services you requested.
• Legitimate interests: We may process your data to pursue our legitimate business interests, such as improving our services and communication.
• Consent: We will obtain your consent before sending marketing communications.

4. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and as required by applicable laws and regulations.

5. Sharing of Personal Information

We may share your personal information with third parties in the following circumstances:

• With service providers and business partners who assist us in delivering our products and services.
• With shipping and logistics companies to fulfill your orders.
• When required by law or to protect our legal rights.

6. Cookies

We use cookies and similar technologies to enhance your experience on our website. You can adjust your browser settings to block cookies or receive notifications when cookies are being used. For more information, please refer to our Cookie Policy.

7. Security

We implement appropriate technical and organizational measures to safeguard the security and confidentiality of your personal data. However, please be aware that no data transmission over the internet can be guaranteed to be completely secure.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have certain rights regarding your personal data. These rights include the right to access, rectify, erase, restrict, object to processing, and data portability. To exercise any of these rights, please contact us using the information provided in the Contact Information section.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Light Medical Ambulance Solutions Ltd

Email: hello@lightmed.co.uk
Phone: 01270 433390